A trade-in experience your customers will actually trust

You get a fully branded website, customer account portal, and 28+ transactional emails — out of the box. No development needed.

BRANDED WEBSITE

40+ pages, ready to launch

Your customers see a professional, branded website on your domain. Instant quotes, device selection with storage and condition options, a basket for multi-device trade-ins, and a streamlined checkout — all designed to convert visitors into bookings.

Branded customer homepage showing the hero, popular device prices and how-it-works steps

DEVICE SELECTION

An instant price in a few taps

Each device gets its own page where customers pick storage, network and condition to see an instant, accurate price. Clear options and trust signals keep the journey moving towards a booking.

Device page with storage, network and condition selection and an instant price

CHECKOUT

A checkout built to convert

A streamlined checkout puts the booking form and a clear order summary side by side. Customers confirm their details, choose how to send the device, and book in minutes — no account required.

Checkout flow with the booking form and order summary

CUSTOMER ACCOUNTS

Self-service that reduces your support load

Customers can track their orders, accept or decline revised offers, update bank details, and confirm lock removal — all from their account. Each action happens in one place (email link or account, not both) and resets the response timers so your team always knows the current state.

Customer account dashboard showing order status and self-service actions

REVISED OFFERS

Revaluations customers can resolve themselves

When a device grades differently to the quote, the customer sees the revised offer with a clear before-and-after and can accept or decline in one tap — from the email or their account. Every decision is logged and the response timer resets, so nothing stalls.

Revised offer screen showing the original and revised price with accept and decline options

LOCK REMOVAL

iCloud lock removal, handled by the customer

If a device arrives with an iCloud or Google lock still active, the customer is guided through removing it themselves — step-by-step instructions and a confirmation flow — without a phone call or a returned parcel.

iCloud lock removal self-service flow with step-by-step instructions

Return fees — clear, professional, and automated

When a device doesn't match its quoted condition, your customer gets a seamless return experience. No awkward phone calls or manual invoices — just a clear notification, a branded email, and a secure one-click payment.

Customer sees the fee in their account

Branded email with secure payment link

One-click payment via Stripe

28+ branded emails, every one customisable

Every email your customers receive carries your branding and can be customised from the settings panel. Merge tags let you personalise every message.

📩

Booking Confirmation

Unified single email that adapts to booking type (email label vs postal pack), single vs multi-device, and includes all relevant details.

📦

Dispatch & Tracking

Pack dispatched, device dispatched for returns, and Royal Mail tracking URLs — customers always know where their device is.

✅

Testing Results

Testing pass and testing fail notifications with customisable content. Clear, honest communication about what was found.

🔄

Revised Offers

Neutral tone, handles price up or down, includes payment terms from your settings. Customers respond via email link or their account.

💳

Payment Updates

Offer accepted confirmation, payment processed, bank details update requests — every financial touchpoint covered.

🔒

Lock Notifications

Device lock detected, removal instructions, lock removed confirmation, lock not removed follow-up — the full lock resolution flow.

Give your customers the experience they deserve

Book a demo and see the full customer journey — from first quote to final payment.

Book a demo → Back to features