Your command centre for trade-in operations
A smart dashboard that tells you what needs attention, configurable testing and grading, batch processing, label printing, and everything else your operations team needs to move fast.
Dashboard intelligence
Grouped Dashboard Tiles
Three card groups — Inbound, Processing, Returns & Revaluations — replace 16 individual tiles. Zero-value metrics greyed out. Everything scannable at a glance.
Needs Attention Intelligence
The ACTION NEEDED column distinguishes between items waiting on customers (no countdown) and items waiting on your team (with a countdown timer). Your team focuses on what they can actually act on.
Deadline tracking
Progress bars with auto-refresh on every actionable tile. Timers reset automatically when customers take action (lock removal, bank details update, offer response), so same-deadline items show the same bar, with stale-dispatch warnings flagging packs that have sat too long.
Recent Bookings
Latest bookings with source column showing whether each came from online, walk-in, or bulk order — so you see channel mix in real time.
Processing tools
Configurable Testing & Grading
Toggle sections on and off: device identity, testing checklist, photos, internal notes, grading, valuation & outcome. Add custom checklist items, set required flags, choose condition source.
Send Packs
Queue for postal pack trade-ins only (excludes email labels). Print packs in batches, track dispatch, manage postal pack inventory.
Receive Devices
Scan or enter tracking numbers to mark devices as received. Status advances automatically. Dashboard tile updates in real time.
Batch Processing
Process multiple devices through testing in one session. Results recorded per device with pass/fail outcomes and notes.
Internal Labels
10 label templates with configurable size (6 presets + custom) and orientation. Content auto-scales to fit the label. Lock labels are generated automatically for locked devices.
Threaded Internal Notes
Each note a separate record with author and timestamp. Team communication attached to the trade-in, not buried in email threads.
Declined Offers & Revaluations
Dedicated queues for offers a customer has declined and for accepted revaluations awaiting processing — so nothing stalls between negotiation and payment.
See the operations dashboard in action
Book a demo and we'll show you the full processing workflow — from receiving a device to completing payment.