Last updated: 26 May 2026
1. Definitions
- Platform / Service — the ReGraded trade-in management software and website.
- Operator — the business customer who subscribes to and uses the Platform.
- Customer — an end customer of the Operator who uses the Operator's trade-in website.
- Device — a phone, tablet, laptop or other item submitted for trade-in.
- Trade-In — a transaction in which a Customer sells or returns a Device to an Operator.
2. The service we provide
ReGraded provides a software-as-a-service trade-in management platform that gives Operators a branded website, an admin dashboard, automated emails, payment tools, shipping integration and related features.
3. Account registration and responsibilities
You must provide accurate registration details and keep your login credentials secure. You are responsible for all activity under your account and for your team's use of the Platform.
4. Subscription plans and billing
Subscriptions are billed monthly with no minimum term. You can cancel at any time, effective at the end of your current billing period. Fees are exclusive of VAT unless stated otherwise.
5. Setup fees
A one-time setup fee (from £999) applies to new accounts. Setup fees are non-refundable once setup work has begun.
6. Booking limits
Each plan includes a monthly booking allowance. If you reach your limit, your public booking form pauses accepting new bookings until your next billing cycle or until you upgrade. Trade-ins already in your pipeline are unaffected and can still be processed and paid.
7. Acceptable use
You must not use the Platform for unlawful purposes, to infringe the rights of others, to transmit malicious code, or to attempt to gain unauthorised access to the Platform or to other Operators' data.
8. Intellectual property
We own all rights in the Platform and its software. You retain ownership of your data, branding and content, and grant us a limited licence to host and process them solely to provide the Service.
9. Data ownership and portability
You own your customer and trade-in data. You can export it at any time while your account is active, and for 30 days after termination.
10. Operator responsibilities
You are responsible for setting accurate pricing, complying with applicable laws (including consumer and data-protection law), and securely wiping data from Devices you receive.
11. Limitation of liability
To the maximum extent permitted by law, ReGraded is not liable for indirect, incidental or consequential losses, or for loss of profits, revenue or data. Our total liability in any 12-month period is limited to the fees you paid us in that period.
12. Indemnification
You agree to indemnify ReGraded against claims arising from your use of the Platform, your content, or your breach of these terms.
13. Termination
Either party may terminate on 30 days' notice. We may suspend or terminate immediately for serious breach. On termination, your data remains available for export for 30 days, after which it is deleted.
14. Service availability
We use reasonable efforts to keep the Platform available but do not currently offer a guaranteed uptime SLA. We may carry out maintenance, and will aim to minimise disruption.
15. Modifications to these terms
We may update these terms from time to time and will give 30 days' notice of material changes. Continued use after changes take effect constitutes acceptance.
16. Governing law
These terms are governed by the laws of England & Wales.
17. Dispute resolution
We will try to resolve any dispute informally first. Disputes that cannot be resolved are subject to the exclusive jurisdiction of the courts of England & Wales.
18. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
19. Entire agreement
These terms, together with our Privacy Policy and any order form, constitute the entire agreement between you and ReGraded.
Contact
Questions about these terms? Email info@regraded.co.uk. Regraded Ltd, company number 17241185, registered in England & Wales.