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Quote to payment. Every channel. One platform.

Online bookings, walk-in buying, and bulk orders all feed into the same pipeline. Every device tracked across 30+ statuses from the moment a customer gets a quote to the moment they're paid.

Three ways to buy devices

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Online Trade-Ins

Customers visit your branded site, get an instant quote, select their condition, and add one or several devices to a multi-device basket before booking a free postal trade-in. They choose email label or postal pack — you process everything from the dashboard.

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Walk-In Buying

Simple step-by-step device selection for your team: manufacturer, model, storage, network. Grade on the spot, make an offer, and pay cash or bank transfer. Purpose-built for counter transactions.

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Bulk Orders

Upload a spreadsheet of devices from business clients or corporate refreshes. The system validates, prices, and creates trade-in records in bulk — then feeds them into the same processing pipeline.

ONLINE TRADE-INS

Customers book from your branded site

Customers visit your branded site, get an instant quote, pick their condition, and book a free postal trade-in — one device or several. Every booking lands in the same pipeline your team works from.
Branded customer homepage with instant quotes and popular device prices
WALK-IN BUYING

A counter dashboard built for in-store buying

A dedicated walk-in dashboard for the counter: start a new session, see the ones in progress, and pick up exactly where you left off. Built for fast, repeatable in-store buying.
Walk-in dashboard showing in-progress and recent counter sessions
WALK-IN BUYING

A guided session, start to finish

Each session walks your team through the buy step by step — customer, device, testing, grade, offer and payment — so nothing is missed and every walk-in is logged just like an online booking.
Walk-in session step flow from customer details through to payment
WALK-IN BUYING

Identify the device and the customer

Identify the exact device — make, model, storage and network — and capture customer ID where you need it. The same catalogue and pricing that runs your website values the device on the spot.
Walk-in device identification and ID capture step
BULK ORDERS

Every bulk order at a glance

See every bulk order in one place with its status and device count. Business clients and corporate refreshes are handled in batches without leaving the platform.
Bulk orders overview listing batches with status and device counts
BULK ORDERS

Spreadsheet import or manual entry

Import a spreadsheet of devices or add them manually. The system validates and prices each line, then creates trade-in records in bulk — ready for the same grading and payment flow.
Bulk order entry with spreadsheet import and manual device lines
BULK ORDERS

Track every device in the batch

Track every device in a batch through testing, grading and payment, with batch-level progress and a full audit trail — so large orders stay organised from receipt to settlement.
Bulk order tracking showing per-device progress through the pipeline

Complete lifecycle management

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30+ Device Statuses

From booked through to paid or returned — every status change is tracked and auditable. Completed trade-ins are locked to protect your records.

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Revaluation Workflow

When a device doesn't match the customer's description, send a revised offer with photos and explanation. Unlimited negotiation rounds. Accept, decline, or return — the customer decides.

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Device Lock Handling

iCloud Lock, Google FRP, and Samsung Lock detected during testing. Automated customer notifications with removal instructions. Customers confirm with one click from their email or account. Timers reset when the customer responds.

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IMEI & Identity Checks

Configurable IMEI capture (off, optional, or required). CheckMEND blacklist checking and MobiCHECK network verification — ready to activate when you connect your credentials.

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Returns & Declined Offers

Three options when a customer declines: make a new offer, return the device free, or charge a return fee via Stripe. Full tracking with Royal Mail URL and customer account visibility.

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Audit Trail

Every status change, every email sent, every offer made — logged with timestamp and user. Threaded internal notes on every trade-in for team communication.

See the full trade-in flow in action

Book a demo and we'll walk through a device from quote to payment — including edge cases like revaluations and device locks.

Book a demo → View pricing