Quote to payment. Every channel. One platform.
Online bookings, walk-in buying, and bulk orders all feed into the same pipeline. Every device tracked across 30+ statuses from the moment a customer gets a quote to the moment they're paid.
Three ways to buy devices
Online Trade-Ins
Customers visit your branded site, get an instant quote, select their condition, and book a free postal trade-in. They choose email label or postal pack — you process everything from the dashboard.
Walk-In Buying
Cascading dropdowns guide staff through device selection: manufacturer, model, storage, network. Grade on the spot, make an offer, and pay cash or bank transfer. Purpose-built for counter transactions.
Bulk Orders
Upload a spreadsheet of devices from business clients or corporate refreshes. The system validates, prices, and creates trade-in records in bulk — then feeds them into the same processing pipeline.
Complete lifecycle management
30+ Device Statuses
From booked through to paid or returned — every state transition is tracked, guarded, and auditable. Terminal states lock devices from further changes.
Revaluation Workflow
When a device doesn't match the customer's description, send a revised offer with photos and explanation. Unlimited negotiation rounds. Accept, decline, or return — the customer decides.
Device Lock Handling
iCloud Lock, Google FRP, and Samsung Lock detected during testing. Automated customer notifications with removal instructions. One-click confirmation via email or account. SLA restarts on action.
IMEI & Identity Checks
Configurable IMEI capture (off, optional, or required). CheckMEND blacklist checking and MobiCHECK network verification — ready to activate when you connect your credentials.
Returns & Declined Offers
Three options when a customer declines: make a new offer, return the device free, or charge a return fee via Stripe. Full tracking with Royal Mail URL and customer account visibility.
Audit Trail
Every status change, every email sent, every offer made — logged with timestamp and user. Threaded internal notes on every trade-in for team communication.
See the full trade-in flow in action
Book a demo and we'll walk through a device from quote to payment — including edge cases like revaluations and device locks.