Pricing
Your margin is set twice: when you quote, and when the device arrives. These guides cover building a price grid by grade, storage and network, keeping it in line with the market week by week, and what to do when a device turns up in worse condition than the customer described, from the revised offer and the evidence behind it to the return option.
Pricing
How to Stop Losing Money on Trade-Ins You've Already Accepted
A customer says "excellent condition". The device arrives scratched, with a cracked camera lens. Eat the loss, or push back? With...
Pricing
How to Price Used Phones for Maximum Margin
Pricing is the difference between a profitable trade-in business and one that's bleeding money. Here's how to get it right.
Pricing
Revaluations Done Right: How to Handle Devices That Don't Match
A customer says "Excellent condition." The phone arrives with a cracked back. Here's how to handle it without losing the customer...
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